Huge notification for bank job aspirants! The
Institute of Banking Personnel Selection (IBPS) has officially released the recruitment notification for
CRP CSA-XVI (Customer Service Associate / Clerical Cadre). A massive total of
11,403 vacancies are open across 11 participating public sector banks across India!
If you have completed your Graduation and are aged between 20 to 28 years, this is your chance to step into a secure banking career.
Here is the full information about vacancies, salary, age limit, eligibility, syllabus, and step-by-step application procedure.
1. Important Highlights & Quick Summary
- Recruiting Body: Institute of Banking Personnel Selection (IBPS)
- Notification Name: CRP CSA-XVI (Customer Service Associate)
- Post Name: Customer Service Associate (CSA / Clerical Cadre)
- Total Vacancies: 11,403 Posts
- Participating Banks: 11 Public Sector Banks (BOB, PNB, Canara Bank, Union Bank, etc.)
- Online Application Dates: August 1, 2026 to August 21, 2026
- Prelims Exam Date: October 10 & 11, 2026
- Mains Exam Date: December 27, 2026
- Provisional Allotment: March 2027
- Official Website: ibps.in
2. Participating Public Sector Banks
- Bank of Baroda
- Bank of India
- Bank of Maharashtra
- Canara Bank
- Central Bank of India
- Indian Bank
- Indian Overseas Bank
- Punjab National Bank (PNB)
- Punjab & Sind Bank
- UCO Bank
- Union Bank of India
3. Salary & Pay Scale
Selected Customer Service Associates receive an attractive salary package with regular increments and allowances:
- Starting Basic Pay: ₹24,050 per month
- Gross Salary: Approximately ₹38,000 to ₹42,000 per month (including DA, HRA, CCA, Special Allowance, and Transport Allowance depending on city category).
4. State-Wise Vacancy Distribution (Key States)
Recruitment is conducted on a State/UT basis. Candidates can apply for vacancies in
only one State/UT:
- Andhra Pradesh: 186 Posts
- Telangana: 191 Posts
- Karnataka: 1,414 Posts
- Tamil Nadu: 675 Posts
- Maharashtra: 1,051 Posts
- Uttar Pradesh: 1,731 Posts
- West Bengal: 946 Posts
- Gujarat: 698 Posts
- Madhya Pradesh: 570 Posts
- Bihar: 491 Posts
- Delhi (NCR): 415 Posts
5. Eligibility Criteria
Educational Qualification
- Degree Requirement: Graduation / Bachelor’s Degree in any discipline from a recognized University or equivalent Central Government qualification.
- Crucial Date: Graduation result must be declared on or before August 21, 2026.
- Computer Literacy: Operating and working knowledge in computer systems is mandatory (Certificate/Diploma/Degree in computer operations/IT OR studied Computer/IT as a subject in High School/College).
- Local Language Proficiency: Candidates should know how to read, write, speak, and understand the official language of the State/UT applied for.
Age Limit (As on August 1, 2026)
- Minimum Age: 20 Years
- Maximum Age: 28 Years (Candidate must be born between August 2, 1998 and August 1, 2006).
Age Relaxations
- SC / ST: 5 Years (Up to 33 years)
- OBC (Non-Creamy Layer): 3 Years (Up to 31 years)
- PwBD: 10 Years
- Ex-Servicemen: Actual military service + 3 years
- Widows / Divorced Women: Up to 35 years (General), 38 years (OBC), 40 years (SC/ST)
6. Selection Process & Examination Pattern
Selection consists of two online competitive examinations. There is
NO interview for the Customer Service Associate position.
Phase 1: Preliminary Examination (100 Marks | 60 Minutes)
- English Language: 30 Questions | 30 Marks | 20 Minutes
- Numerical Ability: 35 Questions | 35 Marks | 20 Minutes
- Reasoning Ability: 35 Questions | 35 Marks | 20 Minutes
- Total: 100 Questions | 100 Marks | 60 Minutes
- Negative Marking: 0.25 marks deducted for each wrong answer.
Phase 2: Main Examination (200 Marks | 160 Minutes)
- General / Financial Awareness: 50 Questions | 50 Marks | 35 Minutes
- General English: 40 Questions | 40 Marks | 35 Minutes
- Reasoning Ability & Computer Aptitude: 50 Questions | 60 Marks | 45 Minutes
- Quantitative Aptitude: 50 Questions | 60 Marks | 45 Minutes
- Total: 190 Questions | 200 Marks | 160 Minutes
7. Application Fee Structure
- SC / ST / PwBD / ESM Candidates: ₹175/- (Intimation charges only)
- General / OBC / EWS Candidates: ₹850/- (Application fee + Intimation charges)
- Payment Mode: Online through Debit Card, Credit Card, Net Banking, or UPI.
8. Step-by-Step Online Application Procedure
Applying is simple through the official IBPS portal:
- Visit Official Portal: Go to ibps.in and click on CRP Customer Service Associates (CRP CSA-XVI).
- New Registration: Click “Click here for New Registration” and enter your basic details (Name, Mobile Number, Email ID). You will receive a Registration ID and Password.
- Upload Photograph & Signature: Upload your passport photograph (20–50 KB) and signature in black ink (10–20 KB).
- Fill Application Form: Enter basic details, academic percentage, computer qualifications, and choose your preferred State/UT.
- Upload Hand-Written Declaration & Thumb Impression: Upload left thumb impression and hand-written declaration in prescribed size.
- Application Fee Payment: Pay the applicable fee (₹175 or ₹850) using online payment gateways.
- Final Submit: Review all entries and click Final Submit. Download and print the confirmation form for future reference.
Frequently Asked Questions (FAQs)
What is the last date to apply online for IBPS CSA 2026?
The last date to register and pay the fee online is
August 21, 2026.
Is there an interview for the IBPS Customer Service Associate post?
No, there is
no interview. Final selection is based solely on performance in the Main Examination followed by document verification.
Can final year degree students apply?
No, candidates must have their final graduation mark sheet/degree declared on or before
August 21, 2026.
Can I apply for vacancies in a state other than my home state?
Yes, but you must be proficient in reading, writing, and speaking the official local language of that State/UT.
Conclusion
The
IBPS CSA Recruitment 2026 is the biggest banking opportunity of the year for graduates aspiring to work in public sector banks across India. With
11,403 vacancies, online applications closing on
August 21, 2026, and Prelims scheduled for October 2026, interested applicants should submit their forms on ibps.in without waiting for the last date
